Refund policy

Refund & Exchange Policy

We value your satisfaction and want to ensure a smooth shopping experience. Please review our policy below before making a purchase:

1. No Refunds

   • We do not offer refunds on purchases unless the product is confirmed to be defective.

2. Exchanges

   • Exchanges may be allowed only if stock is available.

   • Customers must contact us within 7 days of delivery to request an exchange.

3. Defective Products

   • If a product is found to be defective, customers must notify us within 7 days of delivery.

   • Upon inspection and confirmation of the defect, we will offer either an exchange (subject to stock availability) or a refund.

4. Conditions

   • Products must be returned in their original condition, unused, and with all original packaging and tags intact.

   • Shipping costs for exchanges (except in the case of defective products) are the responsibility of the customer.

5. Final Sale Items

   • Certain items may be marked as final sale and are not eligible for return, exchange, or refund unless defective.

      

     6. Charge back policy 

     By making a purchase on our store, you agree to our Refund & Exchange Policy as outlined above. We do not accept chargebacks or payment disputes filed without first contacting us to resolve the issue.

     • Any chargeback filed without giving us the opportunity to address the concern will be disputed with proof of order confirmation, tracking details, and delivery confirmation.

     • Fraudulent chargebacks are considered theft and may result in the suspension of your account, denial of future purchases, and potential legal action.

     • If you believe your purchase qualifies for a refund or exchange, you must follow the process outlined in our Refund & Exchange Policy within 7 days of delivery.